This Privacy Policy explains how Rubbish Clearance Camden collects, uses, stores and protects personal data about our customers and prospective customers in Camden and the surrounding area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise them.
This Privacy Policy applies to all Rubbish Clearance Camden customers and anyone who contacts us, uses our services, requests a quote or otherwise interacts with us within our service area. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Rubbish Clearance Camden is a rubbish removal and clearance service provider operating in the Camden area. For the purposes of data protection laws, we act as the data controller in relation to the personal data we process about our customers and prospective customers.
If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise any of your rights described in this document, you can contact us using the contact details provided on our usual customer communications or invoices.
We collect and process different types of personal data depending on how you interact with us. This may include the following categories of information:
Identity and contact details: name, address, telephone number, email address and preferred method of contact.
Service and booking details: service address, access instructions, type of waste or items to be removed, photographs you choose to send to help us assess a job, dates and times of bookings and records of completed services.
Payment and transaction information: payment method details limited to what is necessary to process payments, records of invoices, quotes, amounts paid, refunds and account balances. We do not store full payment card details when processed by third party payment providers.
Communication records: copies of emails, messages, notes of telephone calls and any complaints, enquiries or feedback you provide to us.
Website and usage information: when you visit our website or use online forms, we may collect technical data such as IP address, browser type, device information, pages visited and time spent on pages, where this is necessary for security, service delivery or analytics.
Marketing preferences: your preferences about whether and how you wish to receive marketing or service updates from us.
We primarily collect personal data directly from you when you contact us to request information, obtain a quote, make a booking, pay for services, provide feedback or communicate with us in any way.
We may also receive personal data from third parties who help us deliver our services, such as online booking platforms, comparison sites or marketing service providers where you have given them permission to share your details with us.
Limited technical and usage information may be collected automatically when you use our website or online tools, using standard technologies for security, performance and analytics.
We only process your personal data where we have a lawful basis under data protection legislation. Depending on the circumstances, we rely on the following lawful bases:
Contract: we process your personal data to enter into and perform a contract with you for rubbish clearance and related services, including taking bookings, providing quotes, carrying out services and managing payments.
Legal obligation: we process certain information to comply with our legal obligations, for example in relation to tax, accounting, waste transfer records, health and safety and environmental regulations.
Legitimate interests: we process some personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing and improving our services, preventing fraud, ensuring security, responding to customer queries and maintaining business records.
Consent: where required by law, we will obtain your consent before sending certain types of marketing communications or before using optional cookies or similar technologies. Where processing is based on consent, you may withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To provide our services: arranging and carrying out rubbish clearance services, managing bookings, issuing quotes, providing customer support and handling any changes or cancellations.
To process payments: issuing invoices, taking payments, managing refunds and maintaining financial records in line with legal requirements.
To communicate with you: responding to your enquiries, confirming bookings, sending service updates, requesting feedback and dealing with complaints.
To manage and improve our business: monitoring service performance, training staff, improving customer experience, carrying out internal reporting and planning.
To comply with the law: keeping appropriate records, cooperating with regulators and law enforcement where required and maintaining health, safety and environmental compliance.
For marketing: where permitted, sending you information about our services, special offers or updates that may be of interest to you. You can opt out of marketing at any time.
We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
In general, we keep customer and transaction records for a period aligned with applicable legal limitation periods and accounting rules. Communication records, quotes and enquiry details may be retained for a shorter period where they are no longer required. When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers may include:
Payment processors who handle card payments and payment security.
IT and hosting providers who support our systems, website and data storage.
Customer management and communication service providers who help us manage bookings, send confirmations or handle enquiries.
Professional advisers such as accountants or insurers, where this is necessary for business administration or legal purposes.
Where we use third party processors, we ensure that appropriate contractual and technical safeguards are in place requiring them to process your personal data only in accordance with our instructions, to keep it secure and to comply with data protection law.
We may also share personal data with regulators, law enforcement agencies or other authorities where required by law or where necessary to protect our rights, our customers or others.
Some of our service providers may operate outside the United Kingdom or the European Economic Area. Where this is the case, we will only transfer personal data where appropriate safeguards are in place, such as an adequacy decision or standard contractual clauses, to ensure that your data is afforded an equivalent level of protection.
We take appropriate technical and organisational measures to protect the personal data we hold from loss, misuse, unauthorised access, disclosure, alteration and destruction. These measures include access controls, secure storage, staff training and regular review of our security practices.
While we take reasonable steps to protect your personal data, no system can be completely secure. We encourage you to take care when sharing information with us and to notify us promptly if you suspect any misuse of your data.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you have the right to request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: you have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you may have the right to ask us to delete your personal data.
Right to restriction: you may ask us to restrict the processing of your personal data in specific situations, for example while we investigate a concern you have raised.
Right to data portability: in some cases, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transferred to another controller.
Right to object: you have the right to object to certain types of processing, including processing based on legitimate interests and direct marketing.
Rights related to consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
You can exercise your rights by contacting us using the contact details we provide in our customer communications. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the time limits set by law.
If you are unhappy with how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any changes will take effect when the updated policy is made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Read how Rubbish Clearance Camden collects, uses, stores and protects customer data in Camden in line with the UK GDPR and Data Protection Act.
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