These Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Camden to residential and commercial customers. By making a booking, accessing our services or allowing our operatives onto your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation requesting and purchasing our services.
We, Us, Our means Rubbish Clearance Camden, the service provider.
Services means any rubbish clearance, waste removal, waste collection, loading, transportation, disposal or associated services supplied by us.
Waste means items, materials, furniture, appliances, garden waste, construction waste and other materials that the customer requests us to remove, subject to applicable waste regulations.
Contract means the agreement between us and the customer incorporating these Terms and Conditions arising upon acceptance of a booking.
We provide rubbish clearance and waste collection services, including but not limited to removal of household waste, bulky items, light construction and renovation waste, garden waste and general non-hazardous refuse. All services are subject to availability and subject to our assessment of the waste type, volume, access and safety.
We reserve the right to decline to provide services where waste is hazardous, prohibited by law or cannot be safely accessed or removed. We will not handle asbestos, medical waste, chemicals, explosive or flammable substances, or any materials that in our reasonable opinion may pose a risk to health, safety or the environment.
3.1 Bookings can be made by telephone, email or through any booking method we make available from time to time. When you request a service, you must provide accurate information about the type and approximate volume of waste, access to the property, parking arrangements and any special requirements.
3.2 Where possible, we may provide an indicative price or price range based on the information you supply. Any such indication is not binding and may be updated after an on-site assessment of the waste volume, weight, type and access conditions.
3.3 A booking is only confirmed when we have accepted your order and provided a booking confirmation with a scheduled date and, where applicable, an arrival window. We may refuse or cancel any booking at our discretion, in which case any payment taken in advance will be refunded, subject to the cancellation provisions in these Terms and Conditions.
3.4 You are responsible for ensuring that a person aged 18 or over is present at the premises at the agreed time of service to grant access, confirm the waste to be collected and authorise any adjustments to the agreed service or charges.
4.1 You must ensure that we have safe, unobstructed access to the premises and the waste to be collected, including any communal areas, stairways, lifts, gardens or outbuildings. Any restrictions such as controlled parking zones, loading bans or vehicle height limits must be advised at the time of booking.
4.2 You are responsible for obtaining any necessary permissions for us to access private roads, car parks or shared areas. You must ensure that any gates, doors or security systems are unlocked or that someone is on site to let us in and out.
4.3 If adequate parking is not available at or near the premises, we reserve the right to charge you for any parking fees or penalty charge notices that arise through compliance with your instructions or due to circumstances beyond our reasonable control.
4.4 If we cannot carry out the service due to access or parking issues, or unsafe conditions at the site, we may, at our discretion, treat the visit as a cancelled or aborted service and apply a call-out or cancellation charge as set out in these Terms and Conditions.
5.1 Our charges are based on factors including, but not limited to, the type of waste, the volume and weight of the load, the time taken to load, access conditions, labour required and disposal fees.
5.2 Any estimates provided before we see the waste are based on the information you give us and are subject to on-site confirmation. Once our team has inspected the waste and access arrangements, they will confirm the final price before commencing the work. If you do not agree to the revised price, you may decline the service, though an attendance or call-out fee may still be payable.
5.3 All prices are quoted inclusive or exclusive of Value Added Tax as stated at the time of booking. If the rate of VAT changes between your booking and the service date, we will adjust the amount of VAT you pay, unless you have already paid in full before the change in VAT takes effect.
6.1 Payment is due on completion of the service unless different arrangements have been agreed in writing in advance. We may require a deposit or full payment in advance for certain bookings, particularly larger or commercial waste clearance services.
6.2 We accept payment by the methods notified to you at the time of booking, which may include cash, credit or debit card, bank transfer or other approved payment methods. We do not accept payment by cheque unless expressly agreed in writing.
6.3 For account customers, invoices are payable within the agreed credit period from the date of invoice. We reserve the right to charge interest on overdue sums at the statutory rate from the due date until payment is made in full.
6.4 We may withhold or suspend services if payment is not made when due, or if we reasonably believe that you may be unable or unwilling to pay. Title to any collected waste passes to us only when payment for the relevant service has been received in full.
7.1 You may cancel or reschedule a booking by contacting us directly. Cancellations or changes must be received within the notice period specified at the time of booking, or, if none is specified, at least 24 hours before the scheduled arrival window.
7.2 If you cancel or reschedule with less than the required notice, we reserve the right to charge a cancellation fee. This fee may be up to the full quoted price for the service, depending on the circumstances and costs incurred.
7.3 If our team attends the premises at the agreed time but is unable to carry out the service due to lack of access, absence of an authorised person, unsafe conditions or the waste being materially different from that described at the time of booking, we may treat this as an aborted visit. An aborted visit charge may then be applied, which may include travel time, labour and any other reasonable costs.
7.4 We may cancel or reschedule services due to events beyond our reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, illness, strike action, or regulatory changes. In such cases we will attempt to notify you as soon as reasonably practicable and offer a new appointment time. We will not be liable for any loss arising from such cancellation or delay, other than refunding any fees already paid for services not provided.
8.1 You confirm that you have the authority to allow us to access the premises and remove the waste. You are responsible for ensuring that the items to be removed belong to you or that you have the owner’s permission to dispose of them.
8.2 You must separate hazardous or prohibited materials from general waste and clearly inform us if any such items are present. If we discover hazardous waste that was not disclosed, we may refuse to remove those items and may leave the site or adjust the charge accordingly.
8.3 You agree not to include in your waste any materials that it is illegal for us to transport or dispose of, or that require specialised licences or facilities, unless expressly agreed in writing.
8.4 You are responsible for ensuring that any personal data or confidential information has been removed from items such as documents, computers or electronic devices before they are handed over to us for collection and disposal.
9.1 We operate in accordance with applicable UK waste management and environmental legislation. We will transport and dispose of collected waste using licensed facilities and in a responsible manner, aiming to reuse, recycle or recover materials wherever reasonably practicable.
9.2 We will provide waste transfer documentation where legally required, describing the nature of the waste and confirming its transfer for disposal or recovery. You must retain copies of any such documentation in accordance with legal requirements relevant to your status as a household or business customer.
9.3 Once the waste has been collected and loaded onto our vehicle, you transfer to us all rights, title and responsibility for that waste, except where any documentation or regulation specifies otherwise. We will not be responsible for any items you intended to keep but that were mistakenly presented as waste, unless such loss resulted from our proven negligence.
10.1 We will take reasonable care when carrying out services on your premises. However, you acknowledge that minor scuffs, marks or wear may occur, particularly when moving large or heavy items through tight spaces, staircases or doorways. You should protect floors, walls and fixtures where you have particular concerns.
10.2 Our total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort including negligence or otherwise, shall be limited to the amount you have paid for the specific service giving rise to the claim, or to any amount actually recovered under our relevant insurance policy, whichever is greater.
10.3 We will not be liable for any indirect or consequential loss including loss of profit, loss of business, loss of reputation or loss of opportunity. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
10.4 You must notify us in writing of any claim for damage or loss arising from our services as soon as reasonably practicable and in any event within 7 days of completion of the relevant service. Failure to notify us within this period may prejudice our ability to investigate and may affect the outcome of any claim.
11.1 If you are dissatisfied with any aspect of our rubbish clearance or waste collection service, you should contact us as soon as possible, providing your name, contact details, service date, address of the premises and a clear description of the issue.
11.2 We will investigate complaints promptly and seek a fair resolution, which may include a partial refund, a re-visit or another appropriate remedy, depending on the circumstances. Our decision will take into account the terms of this agreement, the nature of the complaint and any relevant evidence.
12.1 We will collect and process personal information about you in connection with your booking and our provision of services. This may include your name, contact details, service address, payment information and records of communications.
12.2 We will use your personal information only for legitimate business purposes, including administering your booking, providing services, processing payments, managing our accounts and improving our operations. We will store and handle your information securely and in compliance with applicable data protection laws.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business needs. The version in force at the time of your booking will apply to that specific contract.
13.2 Any variation to these Terms and Conditions requested by you shall have no effect unless expressly agreed in writing by an authorised representative of Rubbish Clearance Camden.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
15.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
15.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
15.3 You may not assign or transfer any of your rights or obligations under the contract without our prior written consent. We may assign or transfer our rights and obligations to another organisation where this does not materially affect the standard of service you receive.
15.4 These Terms and Conditions constitute the entire agreement between you and Rubbish Clearance Camden relating to the provision of our rubbish clearance and waste collection services and supersede any prior agreements, understandings or arrangements, whether oral or written.
Read the service terms and conditions for Rubbish Clearance Camden, covering bookings, payments, cancellations, liability, waste regulations and governing law for rubbish removal and waste collection services.
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